Hello, few months back I got knocked off my 50cc, got a category B write off on the bike and got my first cheque of atleast half value of the bike that I have spent on it, I requested for extra money, with the proof of receipts that has been put into the bike, so my question is, does the complaints procedure work and how exactly? What do I do? They've told me to send extra proof of service or mot (under 3 years serviced myself) and of 3 other examples, these bikes are pretty rare to find with the actual same age and mileage (chinese), is it worth phoning them and asking them to repair the bike if they believe this amount will make it and I pay for the new frame, they know I'm an inexperienced 16 year old so most likely take advantage of it. I'd be really thankful for anyone that would be willing to help me with this situation as I have no experience.