Six30 Posted April 6, 2018 Share Posted April 6, 2018 OK , I phoned up and they invited me to reply to an email and include a picture which I did . In response I received a written apology and an explanation that stated that the product left the factory in good condition but that due to mishandling air had seeped into the can causing the mould to grow . In addition I received a voucher for the sum of £2.00 . Does anybody honestly think this matter is worth taking any further or should I just forget about it ? Can they prove it left the factory in good condition ? what mishandling caused air to get in ? I'd take this further just for the fact they offered you 2 fooking quid Quote Link to comment Share on other sites More sharing options...
megawatt Posted April 6, 2018 Share Posted April 6, 2018 Write to Head Office. Someone is taking the pi&&. Quote Link to comment Share on other sites More sharing options...
Guest Posted April 6, 2018 Share Posted April 6, 2018 Find CEO email address and write directly to themhttps://www.ceoemail.com/ Quote Link to comment Share on other sites More sharing options...
Bender Posted April 6, 2018 Share Posted April 6, 2018 The problem with all this is that at any point in the chain it could have had an impact that caused an issue, if it was down to a manufacturer error there would be cases of them, if it had a condom or a part of a machine in then you could pin the fault to a controlled part of the process. Quote Link to comment Share on other sites More sharing options...
bonio Posted April 6, 2018 Share Posted April 6, 2018 Post the picture on their Facebook page. And the reply. And the voucher for £2. Quote Link to comment Share on other sites More sharing options...
Westbeef Posted April 6, 2018 Share Posted April 6, 2018 I’d have left it, but that £2 voucher offer is an insult. That would make me want to go further with it. Quote Link to comment Share on other sites More sharing options...
SlowBusa Posted April 6, 2018 Share Posted April 6, 2018 £2 !! Unbelievable That £2 would make me angry enough to take it further on principle, Straight to CEO, then if no joy start putting pics and descriptions up all over the netI still done fancy beans and I havnt looked at that pic for a while now, wonder what response other consumers would have Quote Link to comment Share on other sites More sharing options...
Liveware Problem Posted April 9, 2018 Share Posted April 9, 2018 Post the picture on their Facebook page. And the reply. And the voucher for £2. Or better yet Twitter! They will definitely respond to that. Quote Link to comment Share on other sites More sharing options...
bonio Posted April 9, 2018 Share Posted April 9, 2018 Post the picture on their Facebook page. And the reply. And the voucher for £2. Or better yet Twitter! They will definitely respond to that. Showing my age - I still can't get the hang of chopping my thoughts up into 140-character lumps. Quote Link to comment Share on other sites More sharing options...
Liveware Problem Posted April 10, 2018 Share Posted April 10, 2018 Post the picture on their Facebook page. And the reply. And the voucher for £2. Or better yet Twitter! They will definitely respond to that. Showing my age - I still can't get the hang of chopping my thoughts up into 140-character lumps. Whereas I can barely scrabble together enough thoughts to reach the limit I don't use it myself but several friends have had a quick response and compensation going down that route. Quote Link to comment Share on other sites More sharing options...
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