MarkW Posted November 17, 2018 Share Posted November 17, 2018 Letter 1I'd like to make a claim, because my train was delayed by over an hour.- We're sorry, but your train was only delayed by 15 minutes so a claim can't be made.Letter 2No, my train was delayed for well over an hour, and the staff on board informed everyone that they would be eligible for a full fare refund. Please look into this again.- We have looked into this matter again very carefully, and your train was only delayed by 15 minutes, so no refund is due.Letter 3This is your last chance, then I hand the matter over to the regulator as an official complaint.- Apologies - we now see that your train was delayed for 77 minutes. Here's your full refund. Quote Link to comment Share on other sites More sharing options...
Muttly Posted November 17, 2018 Share Posted November 17, 2018 Bunch of Cucking Funts! Quote Link to comment Share on other sites More sharing options...
S-Westerly Posted November 17, 2018 Share Posted November 17, 2018 Bet you had to stand all the way as well. Quote Link to comment Share on other sites More sharing options...
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